Safe & Sound Plan Terms

What the plan includes

Safe & Sound gets your home clean and keeps it that way with scheduled exterior care through the year. The services, the number of visits and their timing for your home are listed in your Plan Summary, based on your On-Site Property Review.

Price and billing

Your monthly price is set by the size of your home and is shown in your Plan Summary before you join. When you join, you pay your first quarter (three months) in advance. After the first quarter, the plan continues month to month and the monthly price is charged to the card or account on file on the same day each month.

If we change the price of your plan, we will tell you in writing at least 30 days before the new price applies, and you may cancel before it takes effect.

Month to month after the first quarter

There is no minimum term or long term contract. After your prepaid first quarter, your membership continues month to month and is billed each month until you cancel. We ask for your clear agreement to the ongoing monthly billing when you join, and we send you a copy of these terms and your Plan Summary.

How to cancel

You can cancel at any time with 30 days notice, using any of these ways. You never need to cancel in person or by mail.

• Email info@americansafewash.com with the subject Cancel my plan, your name and your service address.
• Call 1.800.729.4356. If you reach voicemail, leave your name, your service address and that you want to cancel. If you give us enough information to identify your plan, we will process your cancellation within one business day.
• Through your member portal, once your account is set up.

Your cancellation takes effect 30 days after we receive your notice. Any monthly payment that falls within those 30 days is still charged, and visits scheduled in that period still take place. After that, no further charges are made. We will confirm your cancellation and its effective date in writing.

Three day right to cancel

If you join at your home and the Connecticut Home Solicitation Sales Act applies, you may also cancel within three business days after signing for a full refund, as described in the notice of cancellation you receive.

Scheduling your visits

We schedule plan visits for you and let you know ahead of each one. Weather can move a visit. If you need to reschedule, tell us as early as you can.

Moving or selling your home

If you sell your home, you can cancel as described above or ask us about transferring the plan to the new owner.

Payment issues

If a monthly payment fails, we will contact you. Visits may be paused until the account is current.